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Consumer Council for Water Wales

The Consumer Council for Water Wales is an independent organisation that represents customers’ interests with regulatory bodies and water companies. It also monitors the service that we provide to you and deals with your complaints if we fail to offer you a satisfactory response.

If you are dissatisfied with our handling of a complaint, you have the right to complain to CCWater. CCWater can take up complaints and make representations on your behalf and may refer them to Ofwat on any matter it considers to be relevant.

CCWater will expect you to give us the opportunity to resolve your complaint before they will investigate, so please contact us with your complaint prior to contacting CCWater.

Contact Details:-

Consumer Council for Water Wales
Caradog House
1-6 St Andrew’s Place
Cardiff
CF10 3BE

Telephone: 08457 056316 (local rate)
Fax: 029 2023 9847

Via their website www.ccwater.org.uk