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Freephone: 0800 2987112

Complaints - Our Commitment To You

Dee Valley Water and its staff are committed to providing our customers with a high level of service. We have produced a number of Codes of Practice and leaflets which set out our minimum standards and explain the responsibilities, requirements and schemes under which we operate.

Occasionally, we do not meet our customersí expectations, if we have failed in any way we would like you to contact us and we will try to rectify the situation.

Contacting us by telephone, is the fastest method for us to resolve your query. You can either telephone our Control Room on 01978 846946, 24 hours a day, 7 days a week to discuss an operational issue (such as if your water supply has been interrupted, or you are experiencing poor pressure or dirty water). If you wish to discuss a billing or charging issue (such as your bill, including the amount or your payment method) contact our Customer Accounts Department on 01978 833200 Monday to Friday 8.00am-6.00pm, alternatively, you can write to our Managing Director, Mr Norman Holladay at the following address:-

Dee Valley Water plc
Packsaddle
Wrexham Road
Rhostyllen
Wrexham
LL14 4EH

You can also email your complaint to customer.complaints@deevalleygroup.com

Our Customer Satisfaction leaflet explains how we will handle your complaint and what you can do if you are not happy with the response we provide.