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Notice a leak

Freephone: 0800 2987112

Customer Service and Complaints

Dee Valley Water and its staff are committed to providing our customers with a high level of service. Occasionally, we do not meet our customers’ expectations, if we have failed in any way we would like you to contact us and we will try to rectify the situation.

Contacting us by telephone is the fastest way to resolve your query or complaint and will allow us to answer your questions directly. There are three ways in which you can contact us:

  • By telephone
    For operational and water supply issues phone 01978 846946, 24 hours a day, 7 days a week. For account and billing issues, phone 01978 833200, Monday to Friday 8.00am – 6.00pm.
  • By letter:
    For matters connected with your account or charges, please write to “The Customer Accounts Department” at the address below.

For matters connected with water supply, please write to “The Managing Director” at the following address:

Dee valley Water plc
Packsaddle
Wrexham Road
Rhostyllen
Wrexham
LL14 4EH

For all matters connected with water supply, please write to The Managing Director at the address given above.

If you send us a written complaint we will send you and dispatch an answer within 10 working days of receiving it.