Pay your billDee Valley Water in conjunction with Santander can now offer a free online payment facility.
Notice a leak
Cold Weather Advice to Customers
Wrap Up for Winter
Keep your pipes snug this winter and insulate before it's too late. As the weather turns colder it's a good time to start thinking about protecting your home against frozen and burst pipes.
We've teamed up with Waterwise and Channel 4 to raise awareness of winter warmers, as Raymond Briggs' Snowman returns to our screens this Christmas.
The Snowman and The Snowdog is the sequel to the classic children's tale and introduces a new character; a dog with socks for ears and a satsuma for a nose.
The characters are urging homeowners to make sure they are ready for the cold weather by lagging pipes, insulating water tanks and fixing dripping taps.
Precautions against freezing of water in plumbing systems
With frost protection prevention is always cheaper than cure. If you do not take precautions you may not be covered by insurance.
All pipes and fittings, both inside and outside, need to be lagged, including those in the roof space.
- Allow a little heat into the loft to ensure the pipes and cold water storage tank do not freeze.
- Even when insulation is provided, freezing of water in fittings cannot always be prevented if the cold weather continues for an extended period, unless the area receives some heat.
To order insulation materials or a tap cover click on the following link Save Water Save Money.
- It is essential that during severe cold conditions the water system is completely drained if the building is to be left unattended for any length of time.
- Central heating systems with frost stats are economical and can prevent expensive bursts.
- Make sure ball valves don't overflow - these can be easily adjusted.
- Respond quickly to any burst pipes.
- Make regular checks of your property including any garages and outbuildings.
- Ensure you know the location of the stop tap and ensure that it is easy to operate.
- Stop taps also need to be insulated.
All insulation material should be maintained in a dry state. Make sure that external lagging is protected.
Keep the telephone number of your local plumber handy.
Dee Valley Water has an emergency telephone line which is manned 24 hours a day, 365 days a year - Tel: 01978 846946
Dealing with Frozen Pipes
Advice to Customers
First, check your pipes for any signs of splitting. If you spot any damage, call a plumber. If you donít get the pipes repaired now, you might suffer from flooding once the water thaws.
If you have no water, and you think this is because your pipes are frozen, then you could try the following:
Turn on the cold water tap nearest to your internal stop tap, and turn it to a position where the water flow would normally be slow.
Take a hair dryer or electric fan heater and gently direct the heat around the internal stop tap until the pipe thaws.
Never use a naked flame to attempt to thaw any pipe work!
Dee Valley Water points out that it cannot be held responsible for any damage to internal pipework as a result of taking any of these steps.
Customers need to be aware that if their internal pipes are frozen DVW canít do anything to help them restore the water supply. In these instances, customers will need to wait until the pipes thaw naturally.
If your central heating system is frozen do not light the boiler or switch on the heating. You will need to call a plumber for assistance. If you have a gas-fired central heating system, please remember that only GAS SAFE registered gas engineers are legally allowed to work on your system.